About

From providing expert advisory services while at PA Consulting to leading in-house transformation teams, Laura has over 20 years of experience in delivering change in the services sector. She is an accredited Advanced Lean Practitioner, who has led more than 20 operational improvement projects across private sector, public sector and charities. Her work extends past Lean improvements to senior business transformation roles. She has established transformation Centres of Excellence in FTSE 100 firms, FinTech, and charities, and run multi-year, enterprise level transformation programmes. She regularly works with senior leaders to redesign executive teams and improve leadership effectiveness. In 2010, Laura won the PEX Best BPO Improvement Programme in Europe, and her work has been recognised through a number of other awards from clients and professional bodies.

• Owner/Director, Top Source Consulting

• People & Organisational Change Lead, KPMG

• Client Solutions Director, Equiniti Ltd.

• Transformation Director, Group Operations, Equiniti Ltd.

• Transformation Director, The Children's Society

• Managing Consultant, Serco Consulting

• Principal Consultant, PA Consulting Group

• Operations Manager, Resolve BPO (Canada)

• Operations Manager, Statistics Canada (Canada)

An accredited Lean Six Sigma Black Belt, Simon specialises in Lean process improvement. Simon has a scientific background and previously worked for 15 years in pharmaceutical research and manufacturing before becoming an Operational Excellence Lead at AstraZeneca and then at Rolls Royce. Simon has since delivered Lean operational improvements across a range of clients and industries including Health, Aerospace, Automotive, Defence, Finance, Pensions and Housing. Simon pairs his process-driven, technical experience with his strong strategic thinking, facilitation and project leadership skills to deliver comprehensive and robust client solutions. Simon has worked with and on management teams where he has coached Lean ways of working and supported the development and deployment of organisational and cultural change. 

• Senior Associate, Top Source Consulting

• Process Improvement Lead, British Standards Institution

• Operational Excellence Consultant, Oxford University Press

• Process Improvement Lead, Babcock International

• Process Improvement Lead, Jaguar Land Rover

• Lean Improvement Manager, Equiniti

• Head of Improvement, Rolls-Royce

• Healthcare Operational Development Manager, Rentokil-Initial

• Lean Sigma Black Belt, AstraZeneca

Mike is a proven change professional who has led major projects across the UK. Having worked as a consultant for a number of top tier firms as well as in in-house roles, he is an experienced programme and project manager with wide experience in the design and delivery of major transformation and complex change initiatives. As an accredited Lean and Six Sigma expert, Mike has successfully reengineered product and service delivery processes in Financial, Manufacturing and Public sectors. He has established and led business improvement teams, including developing and delivering LCS-accredited training programmes. He uses his deep experience of Lean, alongside a people-centric approach, to train and coach teams in Operational Excellence, building the necessary skills, capabilities and infrastructure to deliver lasting cultural change.

• Senior Associate, Top Source Consulting

• People & Organisational Change Lead, KPMG

• Head of Change, Mercer

• Lean Leader, Barclays Bank

• Principal Consultant, OEE

• Technical & Quality Manager, Morgan Electroceramics

Lee is a result-driven transformation professional with expertise leading operational improvement in the service industry. Whether working as a consultant or leading in-house teams, Lee has garnered extensive experience over her 20-year career by delivering change and performance improvements in diverse sectors from Justice to Fintech, and functions from Refuse to HR. As a Lean Six-Sigma accredited practitioner, Lee is an expert problem solver and combines her analytical capability with her passion for efficiency to enhance the customer journey experience. Her holistic and inclusive approach to transformation ensures that all operational aspects are considered, from delivery models to the processes and technology utilised and the skills and training requirements of the teams. 

• Senior Associate, Top Source Consulting

• Operational Excellence Lead, Mace

• Operational Excellence Consultant, Experian

• Performance Director, Serco

• Managing Consultant, Serco

• Principal Consultant, PA Consulting Group

Tom is an experienced Lean Practitioner and senior transformation lead specialising in operations improvement.  Since starting his career in IT transformation, Tom has spent 20 years designing and delivering process and technology change in both the private and public sectors. Working as both a consultant and as part of in-house teams, Tom is experienced in leading the diagnosis of performance issues then designing and implementing the transformation initiatives needed to achieve turnaround. Tom has worked across sectors including housing, transport, local government and consumer products, both in the UK and internationally. Tom excels at bridging the gap between strategy and detailed analysis and is skilled at adapting his approach to get the best out of any team.

• Senior Associate, Top Source Consulting

• Senior Business Analyst / Acquisition Integration Lead, Dye and Durham

• Engagement Lead, Rainmaker Solutions

• Technology and Systems Business Partner, Arriva

• Managing Consultant, Serco Consulting

• Business Process Architect, Cadbury Schweppes Ltd.

• IT Consultant, PwC Consulting

Lea is a social housing industry specialist, with extensive expertise across all functional areas. She has worked at leading housing associations in the UK to support development of corporate strategy, improvements in operational performance and implementing best practice customer engagement. As a seasoned programme and project lead in the not-for-profit sector, Lea has designed and implemented scalable change and transformation initiatives including leading operational and technology improvement projects. Lea excels at forensically interpreting the dependencies between strategy, policy and operations; thereby ensuring alignment to achieve business objectives. Lea’s approach is grounded in her experience running frontline operational teams and building internal programme and project management capabilities. Utilising her communications experience and qualifications she is able to achieve credible stakeholder engagement leading to lasting results.

• Governance Consultant, ForHousing

• Service Improvement Consultant and Customer Engagement Lead, Shepherds Bush Housing Association

• Senior Strategic Planning and Performance Lead, Wandle Housing Association

• Project and Assurance Lead, Notting Hill Genesis

• Head of Programme, Planning and Delivery, Macmillan Cancer

• Director of Strategic Initiatives, Royal Holloway University

• Senior Transformation Lead, Equiniti

• Operations Excellence Lead, The Children’s Society

• Head of Service, Prostate Cancer UK

An experienced Operations Excellence Expert, GE certified Master Black Belt (MBB) and Lean Coach, Monalisa has extensive experience delivering business transformation programmes in large, multinational organisations, including financial services, retail and outsourcing. An expert in enhancing business performance through Lean Six Sigma and Customer Experience tools, Monalisa’s work focuses on transforming end-to-end business functions. As a specialist in facilitating change programmes at all levels of the organisation, Monalisa’s approach combines evidence-based business analysis with people-centric coaching and training.

•  Operations Excellence Director, Canon EMEA

• Lean Process Improvement Lead, Equiniti

• Operations Excellence Leader Shared Service Operations, Amazon

• Customer Experience and Lean Leader, GE Capital

• Director Client IT services SE Asia, GE Healthcare

• Program manager IT Services, GE Aviation & Energy