Proven Change Leadership
Top Source Consulting was established in 2019 by Laura Rawnsley. Laura is a proven change leader, with strong commercial acumen and operational management experience. Having started her career running contact centre and back office operations, Laura began consulting at top tier firms in the early 2000s. She has since acquired 20 years of experience in the services sector and has won a number of industry awards for her work.
Laura works with a network of operational improvement and change management specialists. Top Source associates are all individuals with proven ability to deliver lasting performance improvements across a wide range of clients.
“Learning how to improve is as important as the improvement itself”
Lean Improvement
All Top Source associates are experienced and accredited Lean Leaders. Laura has herself led over 20 Lean improvement projects, including winning the PEX Best BPO Improvement Project in Europe in 2010. Our Lean projects typically yield 25-50% performance improvement.
Top Source Consulting has a tried and tested Operational Excellence diagnostic approach, which lets us quickly and effectively baseline current operations and identify key focus areas for improvement. And we focus on building Lean skills, capabilities and infrastructure to ensure that any operational improvements are fully embedded and sustained.
Organisational redesign
Top Source has a proven track record in organisational redesign. We have developed new operating models for clients across Housing, Financial Services, Charities, and Outsourcing. Laura also personally leads on executive redesign on behalf of top tier consulting firms and has worked with a number of high-profile leadership teams and governing bodies.
Top Source Consulting has a proven method for organisational redesign, which successfully engages stakeholders in the process in a sensitive and nuanced way.
Transformation & change
Top Source has extensive experience of leading large, multi-million transformation programmes. Our approach to change management is to support leadership teams in building the skills necessary to fully embed changes. We do this through a combination of training, coaching and observational feedback.
All of our associates have extensive experience in leading programmes at scale, including invaluable firsthand experience leading in-house transformation teams.
Coaching & development
With a people-centric style, Top Source places a premium on building organisational capability and helping others to achieve their best. Our associates have built in-house improvement functions and run training for organisations as diverse as local police forces, utilities, housing associations, financial services, and transport providers.
Using world class training materials, paired with applied coaching and observational feedback, Top Source Consulting can help you to establish an in-house improvement team or further develop your operations managers.
“Top Source undertook a Lean business review at a time when our operating model and organisational structure was not delivering the level of performance required and wasn’t fit for future strategic challenges. The resulting work has led to successful organisational change, a significant uplift in our performance and the creation of a strategic capability to deliver our 5-year business plan.”
“I have thoroughly enjoyed working with Top Source. Laura has great critical analysis, training and coaching skills, but is also approachable and manages challenges in a way which brings people with her.”
“I would place Laura in the absolute top bracket of consultants I have worked with [...] Laura has made a tremendous impact on the organisations and people she has worked with - she has the irresistible combination of analytical and problem solving skills combined with the people skill to make change happen.”
How can we help you to deliver lasting change?
Please use the form below to contact Laura directly regarding your opportunity. You may also email or call Laura to discuss in person.
Top Source Consulting is always looking for new and exciting ways to deliver lasting business improvements.